Reviews
Reviews
At Harlen Johnson Heating & Air Conditioning Co. we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here or on any of these popular review sites or social networks.
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4.9 92 reviews
Charles Moshier came to my home last summer and also the summer before to repair a 21 year old Carrier air conditioner. He was able to quickly diagnose the problem and repair it. This past week Charles was very helpful with seeing if he could do some repairs to my 24 year old Carrier furnace in my attic. He almost immediately spotted the broken part, took a picture and put in an order for the replacement. When Charles came back a few days later with the complicated part, he worked for a few hours, trying to install it and finally called Carrier, who said that it was a similar part, but they no longer had the exact part for a 1999 furnace. I had told Charles that I am 82, living in a 1937 “tear down” house, and did not want to buy either a new air conditioner or a new furnace ; and Charles knowing this said he would try to modify the new part to fit in my 1999 furnace. I am sure Charles could have accomplished that because Charles is smart and determined, besides being friendly and kind!
But all of a sudden it dawned on me, what’s going to break next, without a replacement part available ?
I asked Charles if he could quickly arrange for me to have a new furnace installed “TOMORROW”; not believing that would be possible. But before Charles left my home, he had all the details worked out, and we agreed upon a very fair price. The next day, yesterday, my new updated furnace was installed, and it is working beautifully; thanks to the hard working, friendly, intelligent team of Eric & Diego (old house, tight spaces).
I have been a loyal customer of Harland Johnson’s family run firm for 35 years. I have always been please with all the various employees over the years; Angie ( who keeps things running); especially with the oldest son, now retired, Lee Johnson; and recently, very pleased with Charles Moshier.
Patricia Plettner
Chris was very thorough and explained everything to me as well as showed me photos so I could see what he was talking about.
A followup was scheduled a week later, and again, Chris was very thorough. He showed me photos of the work he had done that was not easy to see on my own and explained everything. Very happy with the service.
Kris Baumler
I scheduled a spring tune-up. Service tech Tyrese was very professional. Harlen Johnson provided the most thorough tune-up I have ever had. They really took their time and tested everything. Identifying parts that are near end of life, but don’t pressure you for anything unnecessary. They were also transparent on pricing. Recommend.
Jonathan Goodier
Five stars for Steven and the exceptional AC repair service from Harlen Johnson. Steven, my technician, went above and beyond when he came out Saturday on an after hours call to fix our unit. His professionalism and expertise were evident as he patiently walked me through the diagnostics process, explaining every step and showing me how he troubleshoots the system. Unlike another company that suggested a costly replacement of our entire system, Steven identified the issue as a simple two-part replacement, saving us time and money. I truly appreciate his experience, knowledge and was delightful throughout the process. I would highly recommend this company to anyone not looking to be taken advantage of!
T. Alexandre Dumas
The guys were professional, and they made sure that everything was perfect. Thank You!!!
Urban Rodriguez
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